Shipping & Returns

Shipping and delivery

All shipments are made by urgent transport 24/48 hours for the national territory peninsular. In the case of the Balearic Islands, delivery is 72 hours. The maximum time of receipt of orders so that they can be sent on the same day will be 15:00. International shipments are made by Post, Express Mail or Seur and the delivery time depends on the country of destination. Claims for breakage or loss should be reported to the appropriate transportation agency. Shipments to the Canary Islands, Ceuta and Melilla are made by Post, the delivery time is between 4 and 7 days. Always check your order when picking it up and if you notice any kind of anomaly, reflect it on the note you sign when you receive the order. If it is not done in this way, there is no possible claim for damages in the transport.

Shipping costs include handling and packaging costs, as well as postage costs but do not include any customs fees, in the case of international orders or in free zones (Canary Islands). The handling costs have a fixed price, while the transport costs can vary according to the total weight of the package. We recommend that you group all your items in the same order. We can not combine two different orders, and shipping charges will apply for each individually.

According to the law 3/2014, of March 27, (LGDCU) that adopts the national law the Directive
2011/83 you are entitled to the return of the goods within 14 calendar days of the
On the day that you or a third party appointed by you, other than the carrier, acquired the material possession of the
To exercise your right of return, you must notify in the email your decision to withdraw from the contract through an unequivocal statement (eg
Fax or email).
In order to comply with the right of return, it is sufficient that the communication relating to the exercise by
This right is sent before the corresponding deadline expires.
Consequences of withdrawal.
In the event of your withdrawal, we will refund all expenses received by you, including
Delivery costs (with the exception of the additional costs resulting from the
Delivery method different from the less expensive ordinary mode of delivery we offer) without
Any undue delay and, in any case, no later than 14 calendar days from the date of receipt
Of the merchandise.
The right of return will not be applicable to orders that refer to:
1- Products made according to consumer and user specifications or clearly
2-Sealed products that are not fit to be returned for reasons of health protection or
Hygiene and that have been unsealed after delivery.
You have 14 working days from receipt of the goods to return the products
According to the law of 3/2014 of March 27 that applies throughout the European Union.
No refund is accepted without it being previously accepted by Rallystore. Return
Of the products will always be prepaid and with its original packaging. The refund of the purchase is
Once the merchandise is in our warehouses and has been verified.